Refund policy

Return & Refund Policy

VESF Club

At VESF Club, customer satisfaction is important to us. You have 14 days from the delivery date to request a return or refund, subject to the conditions outlined below.

Return Conditions

To be eligible for a return, items must:

  • Be new, unworn, unused, and in their original condition;

  • Be returned in the original packaging with all included accessories, protective materials, manuals, and other items received with the order;

  • Show no signs of wear, adjustment, modification, scratches, damage, or misuse;

  • Be shipped only after receiving approval and return instructions from our Customer Support team.

Returns sent without prior approval will not be accepted.

How to Request a Return

To request a return, please email sac@vesfclub.com within 14 days of receiving your order and include:

  • Your order number;

  • The product(s) you wish to return;

  • The reason for the return;

  • 2–3 clear photos of the product, or a video if necessary.

Our team will review your request and, if approved, provide you with the appropriate return instructions and return address.

As VESF Club works with international suppliers and fulfillment partners, including partners based in China, the return address provided by our team may be an international return facility.

Please do not send your order to any address without first receiving instructions from our Customer Support team.

Refunds

Once your returned item has been received and inspected:

  • You will receive a confirmation email;

  • If the return is approved, your refund will be issued to your original payment method within 14 business days.

Please note that your bank, card issuer, or payment provider may require additional processing time before the refund appears in your account.

Return shipping costs are the responsibility of the customer unless the return is the result of an error on the part of VESF Club or the product was received defective or damaged.

Non-Returnable Cases

Returns will not be accepted in the following situations:

  • An incorrect or incomplete shipping address was provided by the customer;

  • Delivery delays caused by external factors such as customs procedures, weather conditions, local authorities, or shipping carriers;

  • Items that have been worn, used, adjusted, modified, damaged by the customer, or returned incomplete;

  • Watches showing signs of wear, scratches, removed protective materials, or modifications to the bracelet or other components;

  • Return requests submitted more than 14 days after delivery;

  • The tracking status shows "Delivered", but the customer claims the order was not received (in this situation, please contact the local carrier responsible for the delivery);

  • Returns sent without order identification or prior authorization from our Customer Support team;

  • Orders placed during promotions, flash sales, or using discount codes.

Exchanges

We replace items that are defective or damaged upon arrival.

If you receive a defective or damaged item, please contact us within 14 days at:

sac@vesfclub.com

Please include your order number and clear photos or videos showing the issue.

Once your request has been reviewed and approved, we will arrange a replacement at no additional cost.

Return Shipping

All approved returns must:

  • Include a valid and trackable shipping number;

  • Include your order information inside the package;

  • Be securely packaged to prevent damage during transportation;

  • Be shipped to the return address provided by our Customer Support team after your request has been approved.

Because we operate with international suppliers and fulfillment centers, the return destination may differ from the original shipping location shown on the package.

Customers should retain their return tracking information and shipping receipt until the return and refund process has been completed.

Need Help?

For questions regarding returns, refunds, exchanges, or your order, please contact our Customer Support team.

Website: vesfclub.com
Email: sac@vesfclub.com
Response Time: 24–48 business hours.